We hold every single customer in the highest regard. Our foremost priority is to ensure that your purchased home goods items are delivered to you as swiftly as possible. The following details the journey of your order, from payment to delivery.

Note: Our orders only include product fees and, if applicable, shipping fees. Our customers are not required to pay for importing fees, duties, or VAT (Value Added Tax).

Payment Confirmation

Once your order has been authorized and verified, a confirmation email will be promptly sent to you.

Order Processing

Typically, it takes 1 – 2 business days to process your order, regardless of the destination country. Please bear in mind that holidays and weekends are not counted as business days.

Shipping

Shipping generally takes approximately 7 to 14 business days to reach its destination, applicable to all countries. When your order is shipped, we will notify you via email, providing you with a tracking number to monitor its progress.

Shipping Fee:

  • For all countries, if the total order amount is less than 69, a shipping fee of 6.99 will be charged.
  • We offer free shipping on orders totaling $69 or more.

Delivery

Please Note: The total time it takes for you to receive your order is the sum of the order processing time and the shipping time. For instance, if you order a home – related item like a decorative throw, it will require 1 – 2 business days for processing and then 7 – 14 business days for shipping. Therefore, you can expect to receive it within 8 – 16 business days, regardless of the country.

Our system will automatically select the most suitable distribution logistics based on factors such as the sales platform, product size, and weight. If the street address in your order contains “PO Box”, the system will review and make a judgment based on the delivery logistics you have chosen. If the selected logistics method cannot deliver to an address with “PO Box”, the system will flag the order as abnormal, and our customer service staff will contact you to either modify the address or cancel the order.

Track Order Status

You can track the status of your order independently. After your order leaves our warehouse, we will send you an email informing you that your package has been shipped, along with the order’s tracking number. You should be able to see updates within 72 hours of receiving this email.

If you wish to track your order, simply click on “Track Order” for detailed information. In case there are no updates, feel free to send us an email, and we will check the details for you.

Causes of Delay

Tracking updates may be delayed in the event of force majeure, including but not limited to:

  • Adverse Weather Conditions: Heavy rain, tornadoes, floods, earthquakes, etc.
  • Local Disruptions: Strikes, statutory holidays, major international conferences, etc.
  • Peak – Season Challenges: Shortages of flights and personnel, among other local factors.

Contact Information

If you have any questions or concerns, please don’t hesitate to get in touch with us.

On business days, we will respond to your inquiries within 24 hours.