We take immense pride in the quality of our home goods products and maintain a rigorous quality – control process. If you encounter any issues after receiving your item, please don’t hesitate to email our customer service at [email protected].

Return Policy

Return Time Frame

Items can be returned or exchanged within 30 days from the date of receipt.

Return Shipping Arrangements

You have the option to call the post office to schedule a collection or drop off the package at your nearest post office. We will determine whether to reimburse the shipping cost based on the reason for your return. If the return is due to our fault, we will cover the freight. However, if it’s your responsibility, we won’t reimburse the shipping fee.

Reasons for Consumer – Initiated Returns

  • The product fails to meet your expectations.
  • The size is either too small or too large.
  • The color doesn’t match what you anticipated.
  • You’ve had a change of mind or no longer need the product.
  • You ordered the wrong item or quantity.
  • You didn’t read the product description thoroughly.

Incorrect or Damaged Items

If you’ve received incorrect or damaged items, please take clear photos and contact our customer service immediately. Depending on the specific situation, we will either re – ship the items or provide a refund.

Return Address

Before sending back the products, you must first contact our customer service to obtain the return address.

Return Requirements

  1. For Non – Quality Issue Items: We expect customers to return items that are unused, undamaged, with the original tags and packaging material intact.
  2. Prior Approval: Before shipping the items back, customers must obtain approval from the Husatn customer service team.
  3. Quality or Incorrect Delivery Issues: In cases of quality problems or incorrect product delivery, customers should take photos of the issue and contact customer service for the return address.

Situations Eligible for Return or Refund

  • Items that are not in their original condition, damaged, or missing parts due to our error.
  • Items that differ from the product description.
  • Items that are returned to the sender without being delivered.
  • Items that are not delivered within the agreed – upon time.

Return Process

To ensure a smooth return process and minimize delays, please follow these steps:

  1. Contact Customer Service: If you wish to return an item, please contact our customer service and provide the following information:
    • Order number
    • SKU number or product name
    • Reason for return
  2. Response Time: Our customer service team will respond to your request within 24 hours (on business days).
  3. Return and Proof: Return the items to the address we provide and send us proof of return in the form of a tracking number and a valid return receipt.
  4. Refund or Exchange: Once we receive the returned item(s), we will email you and arrange for a refund or exchange as per your request immediately.

Important Notice

  • Return Address: Please do not send your return to the sender’s address on your package. This is not the return address and will delay the processing of your return. Only send it to the address provided by our customer service.
  • Non – Husatn Items: Ensure that you don’t accidentally include non – Husatn items in your return package. We won’t be responsible for returning those items to you.
  • Lost or Stolen Packages: We are not liable for any return packages that may be lost or stolen during transit. Please keep the proof of return tracking number when shipping back your returns.

Refund Policy

  • Production or Transportation Issues: Any misprinted, damaged, or defective items caused by our production or transportation are covered at our expense. You will receive a full refund, and we will reimburse the return shipping cost.
  • Order Cancellation: Your order will be fully refunded if it is cancelled within 24 hours of purchase or before shipping. We will NOT accept order cancellation requests if the orders have already been shipped.
  • Lost Parcels: If parcels are lost in transit, we will cover your loss by issuing a full refund.
  • Incorrect Address: If you provide an address that the courier cannot recognize, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address (if applicable). If you provide a wrong address when placing an order and don’t contact us to change it, you will be responsible for all losses.
  • Used or Stained Items: Items returned with obvious signs of use, such as makeup, animal hair, dander, deodorant, perfume, or similar product stains, may be subject to denial and won’t receive a refund.
  • Refund Processing Time: Please note that it can take up to 7 business days for the refund to show on your account due to varying processing times between payment providers.

How to Obtain a Return Label

  1. For Defective Products: This applies when the product is incorrect or damaged by the carrier, which is our responsibility. Customers need to download/print the return label.
  2. For Customer Remorse: This occurs when the customer purchased the wrong product, it doesn’t fit, or they no longer want the item. It is the customer’s responsibility to obtain the return label.

Contact Information

If you have any queries, please don’t hesitate to get in touch with us.

On business days, we will respond to you within 24 hours.