Payment – Related Questions
Q: What payment methods do you accept?
A: We accept a variety of convenient payment methods to ensure a smooth shopping experience. You can use the following credit cards: Visa, Mastercard, American Express, Discover, JCB, and Diners Club. Additionally, we also support Apple Pay. When you reach the checkout page, simply enter your relevant card details, and rest assured that your payment will be processed securely.
Sizing – Related Questions
Q: How do I know what size to order for home goods?
A: Selecting the right size for home goods is crucial for a perfect fit. We strongly recommend that you carefully check the size chart provided on each product page. These size charts are specifically designed to help you choose the most appropriate size based on the dimensions and specifications of the item. If you still have any doubts or need further assistance, feel free to email our dedicated customer support team at [email protected]. They will be more than happy to guide you through the sizing process.
Order – Related Questions
Q: Can I cancel my order?
A: Yes, you have the option to cancel your order under certain conditions. If you decide to cancel your order before your item is shipped, you are eligible for a full refund. This allows you to make changes or reconsider your purchase without any financial loss.
Q: Can I change my order after I place it?
A: We understand that sometimes you may want to make changes to your order. If you need to modify your order in any way, such as changing the item, quantity, or shipping address, please contact our customer service team as soon as possible. You can reach them by emailing [email protected]. However, please note that if the order has already been shipped, we won’t be able to make any changes to it. So, it’s important to act quickly if you need to make adjustments.
Q: How long will it take for my order to arrive?
A: The time it takes for you to receive your home goods order depends on two main factors: the order processing time and the shipping time. For example, if you order a set of curtains, it typically takes 1 – 2 business days for us to process your order. After that, the shipping time will vary depending on your location and the shipping method you choose. Generally, it takes 7 – 14 business days for the item to be shipped to you. Therefore, you can expect to receive your order within 8 – 16 business days from the time of purchase.
Q: Can I track my order?
A: Absolutely! We want you to stay informed about the status of your order every step of the way. Once your order is shipped, you will receive an email notification containing a tracking number. You can use this tracking number on the relevant shipping carrier’s website to track the progress of your package. This way, you’ll know exactly when to expect your new home goods to arrive.
Return and Refund – Related Questions
Q: Can I return my item if I am not satisfied with it?
A: We want you to be completely satisfied with your home goods purchase. That’s why we accept returns within 30 days of the date of purchase. However, there are some conditions to keep in mind. The items must be in their original condition, with all labels and tags attached, and show no signs of use or damage. If the return is due to our responsibility, such as receiving a defective or incorrect item, we will reimburse you for the shipping costs. On the other hand, if the return is due to your personal reasons, like a change of mind, we will not reimburse the shipping costs. If you have any questions or need assistance with the return process, you can email [email protected] for further help.
Q: How long does it take for a refund to be reflected in my account?
A: After we receive the returned item and verify that it meets our return conditions, we will initiate the refund process. Due to different processing times between payment providers, it may take up to 7 business days for the refund to be reflected in your account. We understand that you may be eager to see the refund in your account, and we assure you that we are working diligently to process it as quickly as possible.
Contact Information
If you have any other queries or need further assistance, please don’t hesitate to get in touch with us.
- Address: Room 403, No. 158, Shanting Hougeli, Xiang’an District, Xiamen, Fujian Province
- Telephone: +86 18030270594
- Email: [email protected]
- Working Time: Mon – Fri 08:00 – 17:00 (UTC+8)
On business days, we will respond to you within 24 hours. We look forward to serving you and ensuring your satisfaction with our home goods products.